Responsible Gaming

Responsible gaming is fundamental to providing a safe and fair entertainment environment at casinia, operated solely via casiniaz.com. Our guiding principle is to empower players to make informed and conscious choices about their gaming activities. We are committed to supporting all users with advice, self-regulation tools, and direct assistance to maintain gambling as a positive form of entertainment.

Risk Awareness

OBSERVE: AU regulations require clear risk information and self-monitoring advice. EXPAND: Provide observable behavioral indicators and a self-assessment mechanism. REFLECT: Present legal and practical guidelines for early problem identification.

• Signs of Gambling Risk: Key indicators of possible gambling-related issues include:
  • Repeated or escalating frequency of bets, often disregarding initial limits.
  • Preoccupation with gambling activities even outside gaming sessions.
  • Chasing losses with additional deposits not planned in advance.
  • Withdrawing from social, family or professional obligations due to gambling.
  • Using funds intended for necessary expenses to wager at the casino.
  • Feeling irritable or anxious when unable to gamble.
• Self-Assessment Test: Reflect on the following statements:
  1. I often gamble longer than I intended or spend more than I can afford.
  2. I have tried to reduce or stop gambling without success.
  3. Friends or family have expressed concern about my gambling habits.
  4. I conceal the extent of my gambling or financial losses.
  5. I rely on gambling winnings to solve personal or financial problems.
  If you answer "Yes" to any of these, we advise you to consider using our responsible gaming tools or contact support for confidential assistance.

Legal Obligation: This section fulfills AU National Consumer Protection Framework for Online Wagering regarding player risk education and early intervention resources.

Limits & Tools

OBSERVE: Casinia's AU compliance obligations mandate provision of robust play management tools. EXPAND: Deposit and session limits must be user-controlled, easily accessible, and functionally effective. REFLECT: Detail all available protective mechanisms and their responsible use by players.

Deposit Limits

• Access: Log in to your account at casiniaz.com and navigate to "Responsible Gaming" in your account dashboard.
• Setting Limits: Select "Set Deposit Limits" and specify daily, weekly, or monthly values according to your budget. Enter your preferred maximum deposit amounts for each timeframe and confirm changes.
• Adjusting Limits: Reducing limits applies immediately; increases are subject to a mandatory 24-hour cooling-off period before becoming effective, per AU regulations.

Session and Time Limits

• Session Timers: In your account settings, enable session timers to track time spent gambling. Set time duration suitable for your preferences; reminders will alert you when limits are reached.
• Time-Outs ("Take a Break"): To initiate a temporary pause, choose "Time-Out" in your responsible gaming tools. Select a duration (24, 48, or 72 hours) for your break. During this period, account access and gameplay are entirely restricted.

Protective Clause: These limit tools are provided pursuant to AU Interactive Gambling Act obligations for player risk mitigation. Misuse of limit adjustments to circumvent protections is prohibited, and casinia reserves the right to review and intervene if misuse patterns are detected.

Self-Exclusion

OBSERVE: AU law requires transparent, self-managed exclusion with operator support. EXPAND: Clearly communicate the process, repercussions, and maintain compliance with all legal requirements. REFLECT: Facilitate swift access to exclusion and support for at-risk users.

1. Accessing Self-Exclusion: Log into your personal account at casiniaz.com and select the "Responsible Gaming" section, then click on "Self-Exclusion."
2. Choosing Duration: Select from a range of exclusion periods:
   • Temporary: Minimum 6 months up to 5 years.
   • Permanent: Lifetime exclusion for irrevocable closure.
3. Confirmation: Enter your requested exclusion period, read the consequences statement, and confirm via presented checkbox. Contact support at [email protected] for any clarification.
4. Consequences: Upon activation:
   • Immediate suspension of account access, gameplay, deposits, and participation in promotions.
   • Pending withdrawal requests will be processed per standard KYC and anti-fraud verifications. Remaining balances may be returned to your nominated payment method within 10 business days, subject to compliance review and regulatory obligations.
   • During exclusion, re-registration and circumvention attempts are strictly prohibited and may result in permanent ban from all Rabidi N.V. operated platforms.
5. Support Contacts: For urgent assistance or to discuss exclusion, email [email protected] or call +35627780669.

Legal Compliance Note: All self-exclusion procedures align strictly with the National Self-Exclusion Register (BetStop) and AU regulatory standards as of 2025.

Support Resources

OBSERVE: Provide diverse, credible support avenues in Australia. EXPAND: Include AU and international organizations as legally required. REFLECT: Equip all users with effective external support pathways.

• GAMCARE (UK/EU): Offers confidential information, advice, and free counseling for problem gamblers and their families. Website: https://www.gamcare.org.uk Helpline: +44 808 802 0133
• Gamblers Anonymous (International): Peer support meetings and resources for those struggling with gambling addiction. Website: https://www.gamblersanonymous.org.uk
• Gambling Help Online (AU): National support and counseling, available 24/7 for Australian residents. Website: https://www.gamblinghelponline.org.au Phone: 1800 858 858
• National Self-Exclusion Register (BetStop AUS): Register to self-exclude from all licensed interactive wagering providers in Australia. Website: https://www.betstop.gov.au Phone: 1800 238 786
• Relationships Australia: Offers support to individuals and families affected by problem gambling. Website: https://www.relationships.org.au Phone: 1300 364 277

Legal Obligation: Casinia, via casiniaz.com, ensures all support links are up-to-date and accessible, meeting AU Code of Practice for Responsible Gambling and modification requirements for 2025.

Help for Family

OBSERVE: Recognize the importance of family involvement per AU harm minimization standards. EXPAND: Offer actionable advice, professional support, and linkage to peer-based support networks. REFLECT: Empower families to intervene compassionately and effectively.

• Initiating Conversation: Approach your loved one calmly and without judgment. Use specific examples of how their gambling has impacted the family or their well-being, and express support rather than criticism.
• Engaging in Support: Encourage the person to use the responsible gaming tools available at casiniaz.com or to contact support for a confidential discussion.
• Support Networks:
  • Gambling Help Online Family Support Forum: https://forum.gamblinghelponline.org.au
  • GamAnon (family of Gamblers Anonymous): https://gam-anon.org
• Next Steps: Consider involvement of a licensed psychotherapist or counselor specializing in addiction. AU national hotline (1800 858 858) offers free, confidential guidance for family members.

Legal Obligation: This advice is compliant with AU Responsible Gambling Codes, supporting family-inclusive harm minimization efforts as updated for 2025.

Operator's Commitment

OBSERVE: Regulatory obligations require clear operator responsibility for mitigating harmful gambling. EXPAND: Detail internal monitoring, intervention policies, and proactive risk measures. REFLECT: Demonstrate meaningful protection mechanisms in practice, referencing corporate responsibility.

• Behavioral Analysis: Our systems continually monitor player activity for patterns indicative of risky behavior, such as rapid deposit increases, extended playing sessions, or frequent failed deposit attempts.
• Warning and Intervention: If risk indicators are detected, casinia may display real-time warning messages in the user interface advising breaks, recommending relevant tools, or directing players to support resources.
• Support Team Initiatives:
  • Direct contact via registered e-mail or phone may occur if high-risk behaviors are identified, in accordance with AU privacy regulations and consent requirements.
  • All outreach is confidential and intended to facilitate user well-being, not to encourage further play.

Legal Protection: These actions are mandated under AU and international gaming codes and further supported by internal policy of Rabidi N.V. (parent of Stellar Ltd.), valid through 2025. Casinia staff are trained in responsible gaming protocols and data privacy obligations.

Updates

OBSERVE: Regulatory environment requires players to be informed of changes. EXPAND: Use multiple communication channels for notification. REFLECT: Maintain transparent, current information with effective timestamping.

• Update Notifications: Players are notified of changes to the Responsible Gaming Policy via:
  • E-mail to the registered address connected to the casinia account.
  • Prominent banner on the casinia Responsible Gaming page at casiniaz.com.
• Last Page Update: 2 June 2025

Legal Compliance Note: AU law requires all responsible gaming information to be kept up to date and all material updates to be prominently disclosed to all users within 7 days of change.

Contact & Feedback

OBSERVE: AU law mandates easy access to direct operator assistance. EXPAND: Present verified, always-available channels. REFLECT: Ensure prompt response for all support and self-control requests.

• Responsible Gaming Department E-mail: [email protected]
• Phone (Main Office): +35627780669 (calls will be directed to appropriate AU-facing support staff during active hours)
• Live Chat & Feedback: Visit casiniaz.com and use the live chat function for immediate assistance or submit a confidential feedback form for self-control or support requests.

Legal Note: All communications with casinia via casiniaz.com will be treated with the strictest confidentiality and in accordance with Australian Privacy Principles under the Privacy Act and Interactive Gambling Act, valid through 2025.