Contact Us

At casinia, operated exclusively through casiniaz.com, we value transparent and efficient communication to meet both user expectations and regulatory obligations. This contact page provides all legally mandated contact information, compliant procedures, and robust protections as required by Australian online gambling standards in 2025.

How to Reach casinia Support

• Contact Form: For general enquiries or support, please use the secure contact form below. Provide your full name, email address or messenger ID, and a clear description of your request. Our qualified support team will reply within one business day.
• Live Chat: For urgent matters, our 24/7 live chat service is accessible at casiniaz.com. Immediate support is available for all clients, including Australian residents.
• Direct Support Email: You may also contact our support department directly via [email protected]. All correspondence is handled in accordance with privacy and data protection regulations.
• Telephone: For phone inquiries, please contact the main office at +356 2778 0669.

Contact Form

Legal Contact Information & Licensing

• Regulatory Status: casinia is operated under the license ALSI-202511077-FI2, issued to Stellar Ltd. by the Anjouan Gaming Board for online gambling activities, valid until 2025, with additional regulatory compliance in the jurisdictions of Curacao and Anjouan.
• Corporate Information: casinia is part of the Rabidi N.V. group, with services exclusively provided via casiniaz.com for Australia. All corporate and licensing details are maintained in accordance with AU and international regulatory standards.

Data Protection & Privacy for AU Residents

1. Personal Data Handling: All information submitted via this page or other contact channels will be processed in strict compliance with the Privacy Act 1988 (AU) and relevant data protection laws. casinia and casiniaz.com guarantee user data confidentiality, restrict access to authorised personnel only, and do not disclose client information without express legal obligation or regulatory authority request.
2. Retention Policy: Records of communication and support requests are securely stored for regulatory review and dispute resolution, with a retention period extending through the completion of license requirements and a minimum of 5 years, or as otherwise mandated by law.
3. Dispute Resolution: Any client dispute concerning support, payments, or account management must be first addressed via these primary contact channels. If unsatisfied, Australian clients may request escalation to our compliance officer or refer the issue to the Anjouan Gaming Board or relevant authority. Full dispute policy is available on request.

Protective Legal Clauses & User Rights

• Responsible Gambling: Support staff are trained to address responsible gambling concerns and can provide self-exclusion, deposit limit, and account assistance upon verified request.
• Communication Integrity: All official communication from casinia will originate exclusively from @casiniaz.com domain emails or via documented live chat/telephone as provided above.
• Jurisdictional Restrictions: Services through casiniaz.com are tailored for Australian players within permitted territory. Residents are responsible for ensuring they meet all legal requirements to use gambling services under Australian law.

Regional Compliance Note (AU, 2025)

All contact and support processes for casinia via casiniaz.com are structured to comply with 2025 Australian Interactive Gambling Act requirements, including transparent user support channels and robust mechanisms for complaint escalation. Should any legal or regulatory update in AU require additional disclosures or amendments to contact protocol, these will be actioned promptly. Users are encouraged to review our Terms & Conditions and Privacy Policy for more detailed information on their rights and obligations.